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How to identify your UPVC Door Lock
How to identify your UPVC Door Lock I hope this guide will make it as easy as possible for choosing the correct UPVC Door locks. If you have any problems, or are unsure about anything, please contact us and we will guide you through the identification process. Look out for the following.... Manufacturers stamp, label or markings. Knowing the original... Read more
How to Identify your Window Espagnolette
How to Identify your Window Espagnolette Is the centre of the gearbox inline or offset? Measure the backset. Measure the length of the espag Check which type of locking points you require. Measure the faceplate width and shape. See picture for more info. Read more
How to identify which UPVC Door Handle you require
How to identify which UPVC Door Handle you require Identify which type of handle you require from the pictures here. Measure the centres, handle to cylinder (a) Measure the centres, screw centres (b) Measure backplate, overall length (c) Check your dimensions against our Multipoint Handle Reference Table picture Search... Read more
How To Measure A Mortice Lock
How To Measure A Mortice Lock Look on the edge of the lock (faceplate) for any Names and numbers, i.e. Chubb 5 Lever BS3621 (this is normally in a heart shaped kite mark, so look carefully) Measure the lock depth and height. Measure from the outside edge of the lock (faceplate) to the centre of the keyhole, this is called the backset. Take... Read more
How to identify your Cylinder Nightlatch lock
How to identify your Cylinder Nightlatch lock Look at the lock and see if you can find a manufacturers name, note: sometimes the outside cylinder can be different from the actual back lock. From outside measure from the edge of the door to the centre of the cylinder (where the key goes in), this is called the backset. Some of our pictures have the... Read more
How To Determine The handing Of Your Door/Lock
How To Determine The handing Of Your Door/Lock One Method: To determine the handing of a door, face the outside of the door. If the hinge is on the left side of the door, the door is left-handed. If the hinge is on the right side of the door, the door is right-handed. Another Method: It gets a little... Read more
How to fit a Sash Jammer
How to fit a Sash Jammer Here is a link to a Youtube video demo of how to fit these items. Click Here Read more